HEALTHCARE

Communicate without limitations

using Open Cloud for Healthcare

Meet the growing bandwidth demands of patients and physicians and streamline operations for EMR, Imaging, Medical Content Media and Communications.

Healthcare Domain Knowledge

Our staff members are trained to manage the key areas of communications that are common across all healthcare providers. With more than a decade of listening to and working with healthcare partners, we are familiar with a growing list of complex issues and their correct solutions. Our key values are:

  • Optimum network design to support EMR, PACS and other data intensive applications
  • Process-driven phone and unified communications solutions
  • Efficient front desk call flow management
  • Distributed call center solutions for overflow calls
  • Procurement of telephone numbers for credentialing
  • Support for TSP (Telecom Services Priority) for service restoration
  • Shifting the burden of support from the internal IT to your dedicated team at BBO

Do you currently identify with any of these pain points?

Complicated contracting and purchasing procedures with multiple carriers and technology providers

Locking into long-term contracts that do not adjust to the changing needs of your organization – a 5-year commitment is not a fit for all businesses

Lack of Internet, Data & Voice solutions standard across the offices

Complex system design - the #1 staff complaint we hear when visiting doctors’ offices is “We’re healthcare workers, not technology experts.”

Financial losses caused by investing in technology as a permanent solution

An over-worked IT staff required to manage new facilities, circuit outages, change management requests from users, and shift in the boundaries for patient care. 

Why are we a “Better Business Option”? 

  • Cost-effective and feature-rich solutions to enable communications that allow shifting the location of patient care from a single venue to multiple locations.
  • A singular source managing Internet and Telecom at a national level.
  • Pay-as-you-use – lower capex and opex. The end of technology obsolescence.
  • End-to-end management, from phone to the network, eliminating all finger-pointing.
  • Uniform design across the entire enterprise
  • Personalized care with a dedicated solutions engineering team that acts as an extension of the corporate IT.
  • Maintenance of detailed network diagrams, call flows and change management documentation.
  • Full turnkey implementation and management for Internet and Telecom systems.
  • A single consolidated bill for all your locations

Features

Eliminate Bandwidth Bottleneck

Open Connect offers a complete suite of Managed Access Bandwidth services ranging from DSL, T1, PRI, POTS, ISDN, Cable Modem, Fiber, WiFi and LTE services Service across the nation. We monitor all the bandwidth services 24×7 for outages, latency and packet loses. Our operations proactively will open tickets with the service provider and escalate the tickets to a full resolution. OpenConnect allows our customers to eliminate the headaches with managing multiple service providers and lower their access expense.

Open Voice Auto Attendants and ACD can answer your calls

Reduce staffing and workloads by using our call queuing solutions. Keep a higher retention in your practice, every patient’s call is answered promptly and directed to the appropriate department every single time.

All-inclusive pricing

BBO offers Everything your practice needs, unlimited calling, fax, internal company chat, toll-free and International calling features for one low monthly fee. There are no hidden charges and you will receive latest technology for your practice.

Go Mobile, Talk Anywhere

All calls, faxes, chats and video conferences take place on any smartphone, laptop or tablet, ensuring staff and physicians can be in constant contact with patients and one another, no matter where they are.

Unify all locations and staff

Distance is not a factor with Open Voice platform. We can connect all your business locations under one unified interface. See the availability of any physician or staff member and communicate internally with anyone via quick extension and click-to-call dialing.

Avoid downtime with BBO’s Disaster Recovery

Keep in continuous contact with patient during disasters. Our Dedicated Solutions Engineer can redirect calls, record greetings for office closures, retrieve voicemails and more.

Backed by our White Glove Commitment

Dedicated solutions engineer for your account

Avoid wait time for support from the phone company

Unlimited technical support via phone

Maintain detailed network and call flow documentation

Share by: